Vacancy Detail

Customer Service Advisor - Insurance

Are you passionate about providing customers with a first-rate service? Do you have a naturally inquisitive mind with a flair for cross selling? Do you want to work somewhere where you can challenge the status-quo, and be empowered to come up with ideas, whilst growing and developing your career?

If so, this could be fantastic opportunity for you to join a great Insurance business, who offer excellent training and development for all their staff in a warm and friendly environment. They are now looking for someone to join them in their Alton office, as an Insurance Customer Service Advisor. 

As a Service Advisor on a team of 5, you will be working at the heart of an ambitious expanding local business which enjoys a phenomenal reputation in the local market, being one of the go to insurance firms due to their excellent customer service and product range and will get to handle a range of risks from standard commercial insurance for a range of businesses as well as non-standard personal lines too their private client customers too.

Your work will predominantly involve dealing with existing clients, handling their mid-term adjustments as well as carrying out renewal reviews and claims handling and some cross selling where applicable.

You will need to have excellent customer service skills, be resilient and resourceful and looking for a long term role here. You will also be ready to promote the business at every turn to achieve the businesses goals as well as your individual targets. Above all you’ll have the ability to translate potential into revenue and relish the challenge to drive the growth of a truly customer focused business, so just as important as your experience will be your attitude and focus on being successful in your career, and a genuine desire to achieve the best possible customer outcome!

This is NOT a high-volume role, as you will be expected to take your time with your clients and make “every call count”, making sure you have the right conversations, and not just a sales/customer service call box ticking exercise. You will be taking around 20-30 calls a day, and they want people who want to make these calls quality ones! 

To be considered for this role, you will ideally need at least 2 years customer service experience, and be able to demonstrate longevity in your previous roles/career to date. Those with insurance experience would be highly sought after, though again this is not essential. You will also need a minimum of 5 GCSE’s A-C, including English and Maths. 

This is a truly fabulous opportunity to kick start your career with a great employer who offer a warm and friendly working environment, working within a great team!

Office hours are Monday to Friday 9am - 5pm, and the salary on offer is £24-26k basic depending on experience, plus discretionary bonuses after probation and some great perks, which includes 24 days holiday to start, as well as an extra “wellness” day available each year and a pension.

If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment 

Location: Alton | Salary: 24000 - 26000 per year | Job type: Permanent | Posted: 24/07/2024